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SHIPPING AND RETURN POLICY

SHIPPING POLICY

We want you to be completely satisfied with your purchase from Runway10L. If for any reason you are not, we offer hassle-free returns and exchanges. You can return or exchange any item within 30 days of purchase, provided it is in its original condition with all tags attached. To initiate a return or exchange, please contact us and we will provide you with a pre-paid shipping label. Once we receive your return, we will process your refund or exchange within 3-5 business days. If you have any questions or concerns about our return or exchange policy, please don't hesitate to contact us.

RETURN POLICY

At Runway10left, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and exchange policy to ensure your shopping experience with us is enjoyable and hassle-free. Please review the following guidelines for returning or exchanging items:

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1. Eligibility for Returns and Exchanges:

  • Items must be returned within 30 days of the purchase date.

  • Items must be unworn, unwashed, and in their original condition with tags attached.

  • Personalized or customized items are not eligible for return or exchange unless there is a defect or error on our part.

2. Initiation of Return or Exchange:

  • To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order. You can reach us via email at support@runway10left.com or through our website's contact form.

  • Please provide your order number and reason for the return or exchange in your communication.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

  • We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund or Exchange Process:

  • Once we receive your returned items and verify their eligibility, we will process your refund or exchange.

  • Refunds will be issued to the original payment method used for the purchase.

  • Exchanges will be processed promptly, and replacement items will be shipped out as soon as possible.

5. Restocking Fee:

  • We do not charge restocking fees for returns or exchanges.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund.

7. Contact Us:

  • If you have any questions, concerns, or need assistance with your return or exchange, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.

Please note that our return policy is subject to change without prior notice. We reserve the right to refuse returns or exchanges that do not meet the eligibility criteria outlined above. Thank you for choosing Runway10left for your aviation-inspired clothing needs. We appreciate your business!

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